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March 2017
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Tax Analyst Internship Position Available


Position Purpose

Assist Tax Department in resolving customers’ sales tax concerns and questions to promote greater customer loyalty and improved customer service.



Number of Countries:  1

Number of Locations: CHEP USA / CHEP Recycled entities


Major/Key Accountabilities

  • Maintain and apply the technical knowledge and skills required to evaluate and resolve various sales & use tax issues
  • Coordinate with plant locations and other departments to file revenue-based business    licenses
  • Customer set-ups via the workflow system and review customers’ sales tax exemptions   
  • Initiate internal refund requests for sales-tax-related issues for manager approval
  • Initiate funding requests to submit tax payments related to sales & use taxes, personal property taxes, and business licenses for manager/ approval
  • Assists with retrieving data for audits under supervision



  • Number and timeliness of customer accounts reviewed for taxability           
  • Accuracy of applying taxability standards to customers    
  • Increase in customer satisfaction
  • Accuracy of research information provided
  • Accuracy of meeting deadlines


Key contacts Internal

  • Accounts Payable Analysts
  • Credit and Collections Analysts
  • Procurement Analysts & Managers
  • Accounting Analysts & related Genpact team members
  • Financial Analysts – Supply Chain Finance
  • Pricing & Invoicing Specialists
  • Sales Team Members/Account Managers
  • Plant managers and other on-site employees    
  • Technical Support Teams


Key Contacts External

State sales & use tax authorities

City, County, and State agencies needed for business licenses



Working toward a degree in Accounting or Taxation



Accounting/Taxation knowledge/experience



  • 1+ years of experience preparing and reviewing sales & use tax returns, particularly in a multi-state environment (working or school knowledge)
  • 1+ years of experience researching complex tax issues (working or school knowledge)


Skills and Knowledge

  • High level of proficiency and familiarity with Excel (higher-level functions such as pivot tables)
  • Ability to correctly interpret complex tax laws and regulations
  • Skilled at determining root cause of customer complaints and providing solutions that satisfy the customer while remaining compliant with state/local regulations
  • Contributes professionally and effectively to team/department during daily operations and special projects
  • Highly analytical and detail-oriented; able to multi-task


Languages Essential English; Desirable: Spanish


This position is currently open and will be filled as soon as possible, so apply early!

If interested please contact Ms. Malaika Castro-Johnson